1. Who We Are
KISN is a drill pipe manufacturer based in China, supplying DTH drill pipe, water well drill pipe and mining roof bolt drill pipe to customers worldwide. We operate the website kisndrill.com and communicate with customers through our website, email, WhatsApp Business, and social media channels including Facebook, LinkedIn, TikTok and YouTube.
2. Information We Collect
2.1 Information you provide to us
We collect the personal information you voluntarily provide when you:
- Submit a contact or quote request form on our website;
- Complete an advertisement lead form (for example, an Instant Form on Facebook);
- Contact us via WhatsApp Business, email, or social media messaging;
- Correspond with our sales team about orders, specifications or quotations.
This information may include: your name, company name, job title, email address, phone number, country of residence or project location, product specifications you are enquiring about, and any other details you choose to share with us.
2.2 Information we collect automatically
When you visit our website, we may automatically collect certain technical information, including:
- Your IP address, browser type and version, operating system, and device type;
- Pages viewed, time spent on the site, and referring URLs;
- Cookie identifiers and tracking data set by advertising and analytics tools (see Section 5 below).
2.3 Information we receive from advertising platforms
When you interact with our advertisements on platforms such as Facebook or Instagram, those platforms may share limited information with us (for example, whether you engaged with an ad or completed a lead form). We receive this information in accordance with the platform’s own privacy policies and your choices on those platforms.
3. How We Use Your Information
We use your personal information for the following purposes:
- Responding to enquiries: to prepare and send quotations, specifications, and product information you request;
- Providing customer service: to answer questions about products, pricing, delivery, and after-sales support;
- Processing orders: to prepare, ship, and deliver products and related documentation;
- Marketing communications: to send you information about our products, stock availability, and industry news, where you have consented to receive such communications or where we have a legitimate interest in doing so;
- Improving our website and advertising: to analyse website usage and advertising performance so we can improve our products and services;
- Compliance and security: to prevent fraud, protect against misuse of our services, and comply with applicable legal obligations.
We do not sell your personal information to anyone.
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, we process your personal information under the following lawful bases:
- Consent — where you have agreed to receive marketing communications or accepted cookies, which you may withdraw at any time;
- Contract — where processing is necessary to respond to your request or perform a contract with you;
- Legitimate interests — for operating and securing our website, improving our products and marketing, and answering business enquiries, provided our interests do not override your rights and freedoms;
- Legal obligation — where we are required to process your information to comply with the law.
5. Cookies and Advertising Pixels
Our website uses cookies and similar technologies, including tracking pixels provided by third parties such as Meta (Facebook), to understand how visitors use our site and to measure the performance of our advertising.
Specifically, we may use:
- Meta Pixel (Facebook Pixel): to measure the effectiveness of our Facebook and Instagram advertising campaigns, build lookalike audiences, and show relevant advertisements to visitors who have engaged with our website;
- Analytics cookies: to understand aggregate usage patterns of our website.
These tools may share information about your browsing activity with the respective platform providers. For more information about how Meta processes data, please review the Meta Privacy Policy. You can control advertising cookies through your browser settings or the platform’s own ad preferences controls.
Where required by law, we obtain your consent before placing non-essential cookies.
6. How We Share Your Information
We do not sell or rent your personal information. We may share your information only in the following limited circumstances:
- Service providers: with third-party providers who help us operate our business (for example, advertising platforms such as Meta, messaging services such as WhatsApp, hosting providers, and freight/logistics partners), only to the extent necessary to provide our services;
- Business transfers: in connection with a merger, sale, or acquisition of all or part of our business;
- Legal requirements: when required by law, regulation, or legal process, or to protect the rights, property, or safety of KISN, our customers, or others.
7. International Data Transfers
We are based in China and may process personal information on servers or through service providers located in China and other countries. Where we transfer personal information from the EEA, the UK, or Switzerland to a country that has not been recognised as providing an adequate level of data protection, we rely on appropriate safeguards, such as standard contractual clauses, to protect your information. By contacting us, you understand that your information may be transferred and processed in this manner.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including to respond to your enquiries, maintain business records, and comply with legal, accounting, or reporting obligations. When personal information is no longer needed, we delete or anonymise it.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: to request a copy of the personal information we hold about you;
- Rectification: to correct inaccurate or incomplete information;
- Erasure: to request deletion of your personal information, subject to legal obligations;
- Restriction: to request that we limit how we process your information in certain circumstances;
- Portability: to receive your information in a structured, machine-readable format;
- Objection: to object to processing based on legitimate interests, including direct marketing;
- Withdrawal of consent: to withdraw any consent you have given at any time, without affecting the lawfulness of processing carried out before the withdrawal.
To exercise any of these rights, please contact us using the details in Section 12. We will respond within the timeframes required by applicable law. If you are in the EEA or the UK and are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.
10. Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
11. Children’s Privacy
Our website and services are directed to business professionals and are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Email: info@kisndrill.com
- WhatsApp: +86 177 3633 3072
- Website: kisndrill.com (contact page)
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. Where material changes are made, we will take reasonable steps to notify you. We encourage you to review this page periodically.